Factory Support Desk

Direct assistance for home delivery

Speak directly with factory technicians to verify doorway clearances, electrical breaker loads, and white-glove setup appointments before your bed ships.

From Caster to Room

Standard delivery sequence

01
02
03

Factory dispatch

Appointment window

In-room assembly

Every motorized steel frame undergoes an eight-point motor and brake diagnostic before leaving our central production facility on dedicated freight.

Our logistics coordinator contacts you forty-eight hours prior to arrival to confirm driveway clearance, room floor level, and a four-hour delivery window.

Two certified technicians uncrate the frame, position the bed in your chosen room, complete load testing, and remove all wooden pallets and packaging.

Fit Verification

Send technical questions

Submit room dimensions, stairwell turns, or immediate discharge dates. Our engineering team reviews entry clearances within four business hours.